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Application Support Specialist (STLluke23:4)

Application Support Specialist (STLluke23:4)

by Brian Borsa|May 6, 2020

Job ID: STLluke23:4

Cycle3 IT Staffing is seeking an Application Support Specialist for a long term contract opportunity.

Traits the people in this team have are that they are inquisitive, not just punching a clock, and always looking for ways to make things run more efficiently.

Application Support, Linux environment, apps run on middleware systems. Some scripting would be a bonus but not necessary. Fast paced environment.

 

The person in this position will report to the department’s operational support team, spending a large portion of time working directly with the enterprise operations teams on a schedule outside of standard business hours. As a front-line responder in a constantly changing ecosystem, this support team member is responsible for working with our client’s internal and external resources to quickly and effectively diagnose and resolve issues affecting the stability of a platform responsible for generating millions of sales, through multiple channels. They are an organization that prides themselves on meeting a goal of near 0% unplanned downtime, therefore, it is critical this individual possesses a proactive, assertive personality, excellent communication skills (both verbal and written), a great eye for detail, and the ability to perform a root cause analysis in a highly complex environment. As part of a lean operating team, resilience and adaptiveness are “must have” characteristics in this team player.

Responsibilities:

  • Quickly responds to incident alerts and support calls.  Identifies, and coordinates with, teams critical to the event’s resolution, sets up bridge calls, and escalates when necessary
  • Proactively monitors highly available applications/systems.  Interprets and disseminates the information to a variety of audiences, including support teams and internal leadership
  • Performs key tasks to hot-fix and enhancement deployments to production and non-production environments
  • Executes automated and manual smoke tests following maintenance and outage recovery periods
  • Self-educates on new systems, applications, and tools, and requests guidance and training proactively, as needed, to ensure optimum job performance
  • Assists in elevating the performance of other support team members

Requirements:

  • 2+ years in an application support related role.
  • Expertise using monitoring and diagnostic tools such as SolarWinds, Splunk, or AppDynamics, or similar
  • Working knowledge of middleware platforms such JBOSS, WebLogic, Tomcat, etc.
  • Working experience in Linux Server Administration
  • Working knowledge of containerization and virtualization technologies such as Docker and various hypervisors a plus
  • Experience writing/maintaining Python and/or shell scripts and batch files a plus

 

To apply for this job email your details to brian@cycle3it.com

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