Cycle3 IT Staffing is seeking a Business Analyst (SAP) with experience in AR, Credit & Cash Applications. This is a contract to hire opportunity.
This position reports to the Executive Director – Lead to Cash in our global Information Technology department. This individual will be accountable for technical delivery within their function either of daily support activities and/or assigned projects and will be accountable for AR, Credit & Cash Applications maintenance and implementing new AR, Credit & Cash Applications functionality. This individual will effectively manage their own time on a day-to-day and weekly basis towards their deliverables. The individual is also responsible for proactive communication of status, progress and issues to their Manager.
While the team is primarily based in the same region, the expectation is that the team members will collaborate with all IS teams, which are dispersed worldwide.
Deliver Projects for AR, Credit & Cash Applications and manage risk to production systems
o Deliver and manage in a timely manner,
small enhancement projects to meet business requirements
o When assigned to a Key Project, work as
part of the wider team to deliver the project requirements as per agreed scope, including writing functional specifications, system configuration and build, test planning and execution, training documentation and delivery, and contributing to on time and in budget Application deliverables and goals.
o Ensure assigned deliverables meet any
expected standards for supporting SOX controls
o Where appropriate ensure required
Regressions testing takes place on the project deliverables within the Release cycle.
o Deliver projects transition into support,
ensuring that all areas of transition are covered.
o Support Defect Resolution during project
and Warranty period of Key Projects; ensure early escalation of issues when identified.
Deliver Support for AR, Credit & Cash Applications
o Manage delivery of day-to-day ongoing
support, resolving tickets and actively
monitoring ticket queues including escalation within and outside IS when warranted.
o Involved in recommending decisions or
resolutions, pro-actively on tickets assigned to the Functional area
o Manage own prioritization and address any conflicting priorities.
o Provide Root Cause Analysis where needed
and be involved in recommending resolution of root causes.
o Co-ordination with any 3rd party where
necessary on day to day support activity
Communication & Development for AR, Credit & Cash Applications
o Active collaboration within projects including across IS teams
o Pro-active communication of issues and resolutions with Functional
o Ensure ownership of development and skills improvements.
College degree in computer science or related field or a combination of related experience and education.
Minimum 5 years experience in SAP functional and configuration including project implementation involvement
Understanding and possess in depth skills in AR, Credit & Cash Applications
In depth knowledge of SAP
SAP Customer and Material master data knowledge
In depth SAP AR & Cash Applications configuration experience
Knowledge of excel including using macros a plus
Highly effective communication / presentation skills
Strong analytical and problem solving skills.
Strong time management skills
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
Proven ability to be flexible and work hard, both independently and in a team environment.
Willingness to work occasionally outside of normal business hours and travel globally on occasion.
Excellent English oral and written communication skills, additional language skills ideal
Application maintenance success will be measured through meeting or exceeding service metrics, providing stable systems operations to the business, adhering to audit and compliance regulations (Sarbanes-Oxley), and achieving or exceeding acceptable Customer Satisfaction scores. New system functionality may be structured in several ways – action requests, small projects and large projects and programs.
Success is measured by delivery of assigned activities in a timely manner while delivering upon the expected benefit stream. Deliverables should also follow the company’s quality standards including Knowledge Transfer and documentation as required.
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