Overview
Senior SAP Applications expert skilled in the functionality and configuration of SAP Customer Relationship Management {CRM} and Business Intelligence {BI /BW } to lead the development and support of the customer focus initiatives including: complaint tracking, customer product handling requirements, sales opportunities and contact management.
Essential Functions
· Provide vision and strategic direction for CRM & BI and related areas of SAP R/3
· Serve as CRM & BI module functional lead in end-to-end SAP implementations
· Lead requirement gathering facilitated sessions for “as-is” process mapping and “to-be” process design
· Assist in the evaluation, definition and approval of SAP modifications and enhancements in CRM & BI and related areas
· Support in testing and implementation of new SAP releases
· Maintain company’s SAP configuration and configuration change documentation
· Provide second level support to installed systems and users in the above areas
· Coordinate end-user training including creation of training material, conducting training sessions
· ABAP knowledge to enhance CRM functionality and business user interface
Skill/Experience Requirement
· Bachelor's degree required
· Five or more years of CRM experience with a minimum of 3 years of configuration experience including project implementations
· Two to three Full-life cycle implementation experience preferred
· Strong knowledge of CRM
· Thorough understanding of CRM and BW integration with ECC (i.e MM, SD, GTM…etc)
· Working experience of ECC 6.0
· Must be able to scope and create BPPs (Business Process Procedures) and PDDs (Process Definition Document). These are the necessary documents delivered in Configuration
· Must be able to scope, review, and create functional specifications and assist the development team in writing the technical specifications for CRM “FRICE” (i.e. Forms, Reports, Interfaces, Conversions, Enhancement)
· Excellent written and verbal communication skills in general and strong facilitation and presentation experience skills specifically
· Strong interpersonal skill
· Comfortable in defending SAP solutions with peers forming an SAP governance council
· Very detail oriented person with superior problem solving ability
· Prefer someone who has performed in a lead role and in more than one implementation
· Seeking a “go-to” person that has the experience to solve tough problems
· Ability to express complex technical concepts in terms that are understandable to the business
To apply for this job email your details to brian@cycle3it.com