This position supports the Quality Systems (Sapphire, SAP QM, QA Docs, EtQ) These are 24/7 operations.
· Lead implementation projects for system enhancements and/or installations at additional locations
· Responsible for system configuration
· Responsible for support of QA systems – some of which are 24/7 systems
· Responsible for maintaining system data integrity
· Responsible for ensuring that system standards are maintained
· Three to five years experience supporting business systems
· Previous experience with Quality Management systems
· Excellent customer service skills
· Troubleshooting skills
· Good project management skills
· Willingness to be on-call for support of 24/7 systems
· Willingness to work odd and/or longer hours during installations and/or system outages
· Knowledge of SQL and understanding of databases and database structures
· Knowledge of SAP QM and/or LabVantage Sapphire (or similar system) a plus.
To apply for this job email your details to firstname.lastname@example.org