Software Support Analyst

Due to the explosive growth of our integrated line of insurance software solutions, we have an exciting career opportunity for a Senior Software Support Analyst to join our software support team. This mid-level position requires experience supporting end-users, diagnosing software issues using SQL statements and queries and communicating issue details to software developers. 

The ideal candidate will possess:

• Proven experience with SQL Server, Crystal Reports, Visual Source Safe, Microsoft Office applications, Microsoft Access in a software support environment.
• Major focus on SQL scripting, programming, and data analysis.
• Superior diagnostic and analytical skills.
• Excellent customer service and interpersonal skills.
• Experience in the insurance or claims processing industry preferred.
• Outstanding attention to detail and strong follow-through skills.
• Excellent verbal, written and interpersonal communication skills.
• Enthusiasm, strong work ethic and a positive attitude.
• Ability to learn and assimilate technical, business and industry information quickly.
• Visual Basic 6 a plus but not necessary.
• Bachelor’s degree preferred with an emphasis in computer science or equivalent.

 The key responsibilities of the ideal candidate:

§  Provide support to end-users; diagnose software issues using SQL statements and queries, communicate issue details to software developers.

• Create, diagnose and modify reports using Crystal Reports and Crystal Reports Designer.
• Test applications, duplicate issues, document findings, and resolve customer support requests.
• Work with software developers to resolve issues that require programming and code changes.
• Other duties as required.

Benefits:

• First year salary of $35,000 to $50,000 based on experience
• An upbeat, casual, professional team environment in a growing company within a growing industry.
• World class benefits including 3 weeks paid time off, 401(k) with employer match, medical, dental, vision and prescription insurance.
• Management support, coaching, mentoring, training and professional development.