Technical Support Rep Level 1

Summary:

 This position is directly responsible for handling technical calls from clients and or

personnel regarding hardware and software issues. 

Responsibilities:

 •Create footprints tickets for clients computer/software and hardware issues

•Troubleshoot client software and other computer problems

•Document techinacial troubleshootings steps and problem resolution. 

•Resolve  technical issues related to club software and hardware in a timly manner

•Maintain a superior phone voice while handling all situations

•Handle rotating on call duties approximately every 5 weeks

•Ability to escalate issues to appropriate personnel when needed

•Help other Help Desk personel with problems/issues when needed

•Work assigned operator time slot.

•Write techinacial document to be used by other techincians. 

•Perform special project for other departments.

• Create custom reports for clients in Data Trak

•Ability to work as a liaison between clients and other support staff .

Skills Required:

 •Linear troubleshooting skills

•Superior phone voice

•Able to relate to both technical and non-technical users

•Self motivated

•Ability to deal directly with clients

•Familiarity with all windows operating systems

•Ability to create/locate/modify knowledge base articles

•Must be able to multi-task

Education Requirement:

 •HS School Diploma or equivalent 

•Minimum one year working in a Tech position 

Comments:
 This is a salaried position with pay based on experience with benefits offered.