Cycle3 IT Staffing is seeking an entry-level Web Support Specialist. We are seeking professionals that are tech savvy, passionate about technology and motivated to succeed. If you are seeking an opportunity to build a career in a high tech organization with an outgoing team that enjoy what they do—this is your opportunity.
Web Support Specialist will work as small team responsible for managing daily support and training from both our partners and their end-users. This role requires a sense of urgency and prompt response to our partners. A strong work ethic, good communication skills and knowledge of current technology are vital in this role.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities include, but are not limited to:
• Re-activate email and phone support for partners of our suite of products and services.
• Pro-active training and coordination to our partners and end users.
• Thorough testing of web software on multiple platforms – attention to detail is key.
• Setup of new accounts and interaction with sales team.
• Management of customer request including; reactivating email and providing phone support for our partner’s customers.
• Proven track record of positive customer service.
• Must be friendly, motivated, organized, possess a strong work ethic and be a self starter, with the ability to work independently.
• A drive for knowledge in the Internet and New Media industries.
• Strong attention to detail with the ability to prioritize tasks.
• Excellent telephone skills sufficient to handle a high volume of calls in a professional and courteous manner.
• Four year degree preferred.
· Excellent communication skills, both verbal and written.
· Demonstrated ability to utilize Internet Resources.
· Demonstrated proficiency with personal computers, including word processing and spreadsheet applications.
· MS Word, Excel, Outlook, Photoshop, HTML, CSS and other related software programs preferred.
· Knowledge of both Windows and Mac operating systems preferred.
EDUCATION: Some college experience preferred.
To apply for this job email your details to firstname.lastname@example.org