Business Analyst – Portals & Web

 

 

Must have strong Portal & Web Analysis experience!!! (Websphere Portal and/or SAP Portal Content Management)

 

General Purpose

The Business Analyst’s role is to plan, design, develop, and launch effective and efficient business processes and supporting tools/technologies. This includes researching and analyzing business functions, process knowledge, and systems requirements. The Business Analyst is also responsible for actively generating and compiling recommendations based on his or her findings. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and to assist in implementing new processes and systems.

 

Duties and Responsibilities

Strategy & Planning

• Work with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
• Chart existing business processes in order to define current business activities for the development of procedures and models.
• Research, review, and analyze the effectiveness and efficiency of existing processes and tools – and develop strategies for enhancing or further leveraging these processes/tools
• Lead sessions in prototyping new procedures and systems for the purpose of enhancing business processes, operations, and information process flow.
• Prepare and deliver reports, recommendations, or alternatives for improving processes and systems in operating systems across the organization.
• Perform cost-benefit and return on investment (ROI) analyses for proposed changes to aid management in making implementation decisions.

 Acquisition & Deployment

• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
• Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.

 Operational Management

• Develop, standardize, and maintain new or improved processes and systems based on findings and analysis.
• Communicate changes, enhancements, and modifications – verbally or through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood.
• Create models, specifications, diagrams, and charts to provide direction to programmers.
• Develop budgets and timeframes for changes in order to support company objectives.
• Liaise with various business groups in the organization to facilitate implementation of new or improved business processes and systems.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new processes and systems, and other post-implementation support.
• Perform cost-benefit and return on investment analyses for proposed processes and systems to aid management in making implementation decisions.

 Business Processes

This position will be focused on various enterprise systems and associated processes, including:

 

·         Finance / Accounting Services

·         Order Management

·         Business Analytics

·         Supply Chain (Manufacturing/Distribution/Procurement)

·         Transportation Management (Domestic/International)

 IT Processes

The following IT processes are meant to indicate responsibilities and expectations:

 

Accountable: This role is fully accountable for the process

 

Accountable/Involved: This role is fully responsible for the process, but with the participation/support from roles that are outside direct reports

 

Responsible/Involved: This role is involved in the process and fully responsible for specific activities/areas

 

Involved: This role is involved in the process

 

Governance & Management
	Governance Framework	Informed
	Governance Capabilities	Informed
	Governance Operation	Informed
	Governance Evaluation	Informed
Direction
	Strategy	Informed
	Research & Innovation	Responsible/Involved
	Architecture	Responsible/Involved
	Risk Management	Responsible/Involved
	Product Management	Informed
	Portfolio Management	Informed
	Program & Project Management	Involved
Relationships
	Manage Stakeholder Expectations	Responsible/Involved
	Manage Service Catalog	Involved
	Market Services	Involved
	Manage Satisfaction	Responsible/Involved
	Manage Demand	Responsible/Involved
	Manage Service Levels	Involved
	Manage Transformations	Responsible/Involved
Realization
	Establish Solution Requirements	Accountable
	Analyze and Design Solution	Accountable
	Develop & Integrate Solution	Responsible/Involved
	Test Solution	Responsible/Involved
	Accept Solution	Responsible/Involved
Transition
	Manage Change	Involved
	Manage Release	Involved
	Manage Deployment	Involved
	Manage Configuration	Informed
	Manage Assets	Informed
Operation
	Execute Services	Informed
	Manage Identities & Access	Informed
	Manage Data	Informed
	Manage Events	Informed
	Manage Incidents	Involved
	Manage Problems	Involved
	Fulfill Requests (Service Desk)	Informed
Resilience
	Compliance Management	Informed
	Security Management	Informed
	Availability Management	Informed
	Capacity Management	Informed
	Facilities Management	Informed
	IT Service Continuity Management	Informed
Administration
	Financial Management	Informed
	Supplier Management	Informed
	Service & Contract Administration	Informed
	Workforce Management	Informed
	Knowledge Management	Informed

 

Qualifications

Formal Education

• Bachelor degree in the field of information technology or business administration

 Knowledge & Experience

• Minimum 3 years of business analyst related experience
• Proven experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling.
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Proven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and applications.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flowcharts.
• Ability to create systematic and manual operations procedures in both technical and user-friendly language.
• Ability to apply statistical and other research methods into systems issues and products as required.
• Extensive experience with core software applications, such as ERP, CRM, PLM, BI, etc.
• Demonstrated project management skills
• Excellent understanding of the organization’s goals and objectives.

 Personal Attributes

• Able to exercise independent judgment and take action on it.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Highly self motivated and directed.
• Ability to effectively prioritize and execute tasks
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment

  

Licensing & Certification

• Certifications not required, but preference for CBAP, Six Sigma  Black Belt, etc.

 

Physical Demands & Work Environment

• Operate in an office environment
• On-call availability and periodic overtime.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment.

 

Percent Travel

• Up to 25%, including regular travel to/from primary IT operations center in Springfield, MO