Information System Support Specialist Kronos

Overview:

 

Provides support to customers on various issues. Identifies, researches, and resolves technical problems and concerns of customers. Answers inquiries in person and via telephone, e-mail and voice mail concerning the use of computer hardware and software, including operating systems. Work is performed under limited supervision.

 

 

Responsibilities:

 

 

• Performs a full range of system administration functions in order to control Kronos Timekeeping, Learning Management Systems and the HR self service for Managers and Employees.

 

 

• Provides full user support for standard application software in orderto meet user and company needs. To include password reset, high-level guidance pertaining to end user tools (ie. Pdf, flash viewers, browser, etc.).

 

 

• Monitors and administrates AS/400 systems performance.

 

 

• Generates and installs vendor system software product upgrades.(Kronos)

 

 

• Maintains AS/400 operating systems in order to ensure interface ofoperational functions and application systems, and to identify and correct software problems.

 

 

Knowledge, Skills, and Abilities Required:

 

• Knowledge of operating systems on AS/400.

 

• Knowledge of Kronos Timekeeping application design.

 

• Mentor users with use of the Employee self-service, LearningManagement and Kronos timekeeping applications.

 

• Ability to diagnose and troubleshoot computer system problems.

 

• Ability to effectively communicate with end users in problemidentification and resolution.