Information System Support Specialist Kronos

Information System Support Specialist Kronos

by Brian Borsa|October 8, 2008



Provides support to customers on various issues. Identifies, researches, and resolves technical problems and concerns of customers. Answers inquiries in person and via telephone, e-mail and voice mail concerning the use of computer hardware and software, including operating systems. Work is performed under limited supervision.






  • Performs a full range of system administration functions in order to control Kronos Timekeeping, Learning Management Systems and the HR self service for Managers and Employees.



  • Provides full user support for standard application software in orderto meet user and company needs. To include password reset, high-level guidance pertaining to end user tools (ie. Pdf, flash viewers, browser, etc.).



  • Monitors and administrates AS/400 systems performance.



  • Generates and installs vendor system software product upgrades.(Kronos)



  • Maintains AS/400 operating systems in order to ensure interface ofoperational functions and application systems, and to identify and correct software problems.



Knowledge, Skills, and Abilities Required:


  • Knowledge of operating systems on AS/400.


  • Knowledge of Kronos Timekeeping application design.


  • Mentor users with use of the Employee self-service, LearningManagement and Kronos timekeeping applications.


  • Ability to diagnose and troubleshoot computer system problems.


  • Ability to effectively communicate with end users in problemidentification and resolution.



To apply for this job email your details to brian@cycle3it.com

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