Production Implementation Analyst

Production Implementation Analyst

by Brian Borsa|June 10, 2008
  • Permanent
  • Sherwood, AR
  • Reference: ARK11H
This position is directly responsible for handling technical needs from clients and or personnel regarding hardware and software issues.
              Troubleshoot client software and other computer problems
              Coordinate EAE mapping and meet set timelines
              Facilitate remote software setup and training for new and existing customers
              Document techinacial troubleshootings steps and problem resolution. 
              Resolve  technical issues related to club software and hardware in a timely manner
              Maintain a superior phone voice while handling all situations
              Ability to escalate issues to appropriate personnel when needed
              Help other Help Desk personel with problems/issues when needed
              Write techinacial document to be used by other techincians. 
              Perform special project for other departments.
              Make follow-up calls to recently converted clients
              Backup onsite Field Support-Technician
               Create custom reports for clients
              Maintain the tracking spreadsheet for all departments reference
              Ability to work as a liaison between clients and other support staff.
Skills Required:
              Linear troubleshooting skills
              Networking knowledge of modems and routers
              Superior phone voice
              Able to relate to both technical and non-technical users
              Self motivated
              Ability to deal directly with clients
              Working knowledge of all windows operating systems
              Ability to create/locate/modify knowledge base articles
              Must be able to multi-task
              Must be able travel
Education Requirement:
              HS School Diploma

To apply for this job email your details to brian@cycle3it.com

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