Software Support Analyst

Software Support Analyst

by Brian Borsa|September 16, 2008

We have an exciting career opportunity for a Senior Software Support Analyst to join our software support team. This mid-level position requires experience supporting end-users, diagnosing software issues using SQL statements and queries and communicating issue details to software developers.  THIS IS NOT A DEVELOPMENT JOB, BUT STRONG DEBUGGING AND ANALYTICAL SKILLS ARE NECESSARY. The ideal candidate will possess:

  • Proven experience with SQL Server, Crystal Reports, Visual Source Safe, Microsoft Office applications in a software support environment.
  • Major focus on SQL scripting and data analysis.
  • Superior diagnostic and analytical skills.
  • Excellent customer service and interpersonal skills.
  • Experience in the insurance or claims processing industry preferred.
  • Outstanding attention to detail and strong follow-through skills.
  • Excellent verbal, written and interpersonal communication skills.
  • Enthusiasm, strong work ethic and a positive attitude.
  • Ability to learn and assimilate technical, business and industry information quickly.
  • Visual Studio, Visual Basic 6, and c# a plus but not necessary.
  • Bachelor’s degree preferred with an emphasis in computer science or equivalent.

 The key responsibilities of the ideal candidate:§         Provide support to end-users; diagnose software issues using SQL statements and queries, communicate issue details to software developers.

  • Create, diagnose and modify reports using Crystal Reports and Crystal Reports Designer.
  • Test applications, duplicate issues, document findings, and resolve customer support requests.
  • Work with software developers to resolve issues that require programming and code changes.
  • Other duties as required.

The rewards we offer the ideal candidate:

  • An upbeat, casual, professional team environment in a growing company within a growing industry.
  • World class benefits including 3 weeks paid time off, 401(k) with employer match, medical, dental, vision and prescription insurance.

To apply for this job email your details to brian@cycle3it.com

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