System Administrator (Levels 1-3)

System Administrator (Levels 1-3)

by Brian Borsa|September 25, 2014



Cycle3 IT Staffing is seeking several System Administrators (Level 1-3) for permanent opportunities. (*See recruiter for Level 1 and 2 job descriptions)

Position Summary:

In the Level 3 System Administrator role you will provide onsite and remote support to our clients who have critical response time requirements for their business technology systems.  You will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, troubleshoot over the phone/onsite/via remote access, and address Level 1 and Level 2 escalations, work with Project Manager on team related projects, and escalate problems to Level 4 support when appropriate.

You will be responsible for a healthy queue and overall board management. Assist with scheduling cases or on sites as needed. You will ensure the completion of Routine Health Assessments (RHA’s) and assist Level 1 and Level 2 team members on meeting these requirements. Help identify systemic proactive problems, solve them or escalate to Level 4. You will review client networks and tickets to point out problematic issues that require a solution. You also will perform service and preventative maintenance activities on products, and assist in installations and deliveries.

You will assist in supporting a variety of networks and end-user environments with executives, business owners, managers, and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing most are looking for solutions, not technical explanations. You must have a willingness to provide courteous, personal service to end users regardless of technical ability or company title. You will assist Level 1 and Level 2 team members on developing superior communication skills with clients. Other projects may be assigned.

·        Technical Skills

o   Advanced proficiency in supporting Windows XP, Windows Vista, Windows 7, and Windows 8

o   Advanced desktop VPN connectivity and troubleshooting and configuration (Cisco, SonicWALL, Open VPN, IPSec)

o   Advanced understanding of how IPv4 and IPv6 technologies interoperate

o   Desktop software such as Microsoft Office Suite

o   Proficiency in Exchange Server 2000 – 2013

o   Advanced Windows 2003 – 2012 server maintenance, troubleshooting, optimization, deployment, migration, and update

o   Advanced network troubleshooting

o   Ability to troubleshoot a wide range of technical implementations such as vSphere, Citrix, 2x, SQL Management Studio, and Terminal Services

o   Basic understanding of Linux and Mac OS troubleshooting

o   Advanced knowledge of Active Directory and how it works in complex environments

o   Troubleshoot and utilize advanced Active Directory tools such as ADUC, RSOP, DCDiag, and DFUtil

o   Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies



To apply for this job email your details to brian@cycle3it.com

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