Technical Support Rep Level 1

Technical Support Rep Level 1

by Brian Borsa|June 10, 2008
  • Permanent
  • Sherwood, AR
  • Reference: ARK11E

This position is directly responsible for handling technical calls from clients and or

personnel regarding hardware and software issues. 


•Create footprints tickets for clients computer/software and hardware issues
•Troubleshoot client software and other computer problems
•Document techinacial troubleshootings steps and problem resolution. 
•Resolve  technical issues related to club software and hardware in a timly manner
•Maintain a superior phone voice while handling all situations
•Handle rotating on call duties approximately every 5 weeks
•Ability to escalate issues to appropriate personnel when needed
•Help other Help Desk personel with problems/issues when needed
•Work assigned operator time slot.
•Write techinacial document to be used by other techincians. 
•Perform special project for other departments.
• Create custom reports for clients in Data Trak
•Ability to work as a liaison between clients and other support staff .
Skills Required:

•Linear troubleshooting skills
•Superior phone voice
•Able to relate to both technical and non-technical users
•Self motivated
•Ability to deal directly with clients
•Familiarity with all windows operating systems
•Ability to create/locate/modify knowledge base articles
•Must be able to multi-task
Education Requirement:

•HS School Diploma or equivalent
•Minimum one year working in a Tech position 
This is a salaried position with pay based on experience with benefits offered.

To apply for this job email your details to brian@cycle3it.com

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