Web Support Specialist (entry level)

 

 

Cycle3 IT Staffing is seeking an entry-level Web Support Specialist. We are seeking professionals that are tech savvy, passionate about technology and motivated to succeed. If you are seeking an opportunity to build a career in a high tech organization with an outgoing team that enjoy what they do—this is your opportunity.

 

POSITION SUMMARY:

Web Support Specialist will work as small team responsible for managing daily support and training from both our partners and their end-users. This role requires a sense of urgency and prompt response to our partners. A strong work ethic, good communication skills and knowledge of current technology are vital in this role.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

Responsibilities include, but are not limited to:

• Re-activate email and phone support for partners of our suite of products and services.

• Pro-active training and coordination to our partners and end users.

• Thorough testing of web software on multiple platforms – attention to detail is key.

• Setup of new accounts and interaction with sales team.

• Management of customer request including; reactivating email and providing phone support for our partner’s customers.

 

QUALIFICATIONS:

• Proven track record of positive customer service.

• Must be friendly, motivated, organized, possess a strong work ethic and be a self starter, with the ability to work independently.

• A drive for knowledge in the Internet and New Media industries.

• Strong attention to detail with the ability to prioritize tasks.

• Excellent telephone skills sufficient to handle a high volume of calls in a professional and courteous manner.

• Four year degree preferred.

 

COMMUNICATION SKILLS:

·         Excellent communication skills, both verbal and written.

 

COMPUTER SKILLS:

 

·         Demonstrated ability to utilize Internet Resources.

·         Demonstrated proficiency with personal computers, including word processing and spreadsheet applications.

·         MS Word, Excel, Outlook, Photoshop, HTML, CSS and other related software programs preferred.

·         Knowledge of both Windows and Mac operating systems preferred.

 

EDUCATION:         Some college experience preferred.