Cycle3 IT Staffing is seeking an entry-level Web Support Specialist. We are seeking professionals that are tech savvy, passionate about technology and motivated to succeed. If you are seeking an opportunity to build a career in a high tech organization with an outgoing team that enjoy what they do—this is your opportunity.
POSITION SUMMARY:
Web Support Specialist will work as small team responsible for managing daily support and training from both our partners and their end-users. This role requires a sense of urgency and prompt response to our partners. A strong work ethic, good communication skills and knowledge of current technology are vital in this role.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities include, but are not limited to:
• Re-activate email and phone support for partners of our suite of products and services.
• Pro-active training and coordination to our partners and end users.
• Thorough testing of web software on multiple platforms – attention to detail is key.
• Setup of new accounts and interaction with sales team.
• Management of customer request including; reactivating email and providing phone support for our partner’s customers.
QUALIFICATIONS:
• Proven track record of positive customer service.
• Must be friendly, motivated, organized, possess a strong work ethic and be a self starter, with the ability to work independently.
• A drive for knowledge in the Internet and New Media industries.
• Strong attention to detail with the ability to prioritize tasks.
• Excellent telephone skills sufficient to handle a high volume of calls in a professional and courteous manner.
• Four year degree preferred.
COMMUNICATION SKILLS:
· Excellent communication skills, both verbal and written.
COMPUTER SKILLS:
· Demonstrated ability to utilize Internet Resources.
· Demonstrated proficiency with personal computers, including word processing and spreadsheet applications.
· MS Word, Excel, Outlook, Photoshop, HTML, CSS and other related software programs preferred.
· Knowledge of both Windows and Mac operating systems preferred.
EDUCATION: Some college experience preferred.
To apply for this job email your details to brian@cycle3it.com